We recently upgraded our software and infrastructure to enhance the security and performance of our services. If you experience problems while connecting to our services, please follow the instructions below:

Instructions for Internet Explorer Users
(It is recommended that you print these instructions)

In case that your sign-on screen cannot be displayed on your PC then you have to check the Cipher Strength of your Internet Explorer and make sure that your browser supports 128-bit encryption.

To check the Cipher Strength of your Internet Explorer version:

• On the menu line, click on Help.
• Select About Internet Explorer.
• Check the Cipher Strength of your Explorer from the window that will be displayed:

• If the Cipher Strength is less than 128-bit you should then download the High Encryption Pack from Microsoft's site.

• Click here.
• A new window will open which will transfer you to Microsoft's page.
  
  
  For users with Windows 95/98/NT:

• If you have Windows 95/98/NT then click on the relevant option Internet Explorer 5 for Windows 95, 98, NT which is found on the right side of the screen.
• The system will prompt you to download this file. Select Run this program from its current location and click on the OK button.
• The download will take a few seconds. Follow the instructions on the screen until you get the message to restart your computer.
• Restart the computer and try to connect again.

For users with Windows 2000:

• If you have Windows 2000 click on the relevant option Windows 2000 High Encryption Pack which is displayed in the middle of the page.
• Once you have clicked on the Windows 2000 High Encryption Pack you will be transferred to another page. On the right top corner you will find the option DOWNLOAD. Ensure that English is selected and click on Go.
  
  
  On the new screen, click on the first option which is displayed on the top right corner of the screen Windows 2000 High Encryption Pack Standard Download:
  

• The system will prompt you to download this file. Select Run this program from its current location and click on the OK button.
• The download will take a few seconds. Follow the instructions on the screen until you get the message to restart your computer.
• Restart the computer and try to connect again.